In This Facility You and Your Family Have the Right to:

• Respect and personal dignity
• Care that supports you and your family
• Information you can understand
• Quality health care
• Emotional support
• Care that respects your need to grow, play and learn
• Make choices and decisions

Respect and Personal Dignity

• You are important. We want to get to know you.
• We will tell you who we are. We will take time to listen to you.
• We will not talk about you in your room or outside your door unless you know what is happening.
• We will honor your privacy.
• You can refuse to see anyone who is not part of Augusta University or who is not helping take care of you.

Care That Supports You and Your Family

• You and your family are important. We will work together to make you as comfortable as possible.
• All families are different. We want to know what is important to you and your family.
• There will be a place for a member of your family to spend the night with you or near you.

Information You Can Understand

• We will explain things to you. We will speak in ways you can understand. You can ask what is happening to you and why.
• Someone who speaks your language will help explain things.
• Someone from your family can be with you when people are explaining things to you.
• You will be provided information about pain relief measures. You have the right to expect to receive care from a staff committed to pain prevention and management. You can expect your reports of pain will be believed, that we will respond quickly to these reports, and that pain relief specialists will be used to assist in meeting your needs using state- of-the art pain management techniques.

Quality Health Care

• You will be taken care of by doctors, nurses and other people who know about children and teenagers.
• You have the right to know all of the people who take care of you. You and your family can meet with them to plan what is best for you.
• We will work together with you and your family to make your stay as short and comfortable as possible.

Emotional Support

• When you are in our facility, you might feel scared, mad, tired, lonely or sad. You can let people know how you feel. You can cry or complain.
• You can have your family with you as much as possible. When this is not possible, the other people caring for you will explain why.
• We can help you meet children and families who have had experiences like yours.
• You can wear your own clothing most of the time and keep your special things with you
• You can talk with people who know how to help when you have questions or problems.
• You can ask to be moved to another room if you are uncomfortable or unhappy.

Care That Respects Your Need to Grow, Play and Learn

• We will consider all your interests and needs, not just those related to your illness or disability.
• You have the right to rest, play and learn. We will make sure you have places and times for the things children your age need to grow and learn.

Make Choices and Decisions

• You have the right to make choices and decisions whenever possible. Sometimes you can help decide when and where you get your treatments.